Echo 20 Thunderbolt 5 SecureDock Support Library

Description: This is the latest driver for Windows 11. After the installation is complete, reboot the computer. You can check that the driver installed by going to Device Manager -> Network adapters -> Solo10G… and right clicking to view Properties. In the Properties window, select Driver; Driver Version should say 3.1.11.

Description: This is the quick start guide for the Sonnet Echo 20 Thunderbolt 5 SecureDock. This is revision C of this document.

Description: This is the user’s guide for the Sonnet Echo 20 Thunderbolt 5 SuperDock. This is revision A of this document.

Performance Tuning Steps

These are steps required to configure an Echo 20 Thunderbolt 5 SecureDock’s or Echo 21 Thunderbolt 5 SuperDock’s 10GbE port for maximum performance.

1. Open System Settings, and then click Network. In the Network panel, click Thunderbolt Ethernet Slot x in the sidebar, and then click Details; a new panel appears.

2. In the new panel, click Hardware. From the Configure drop-down menu, select "Manually". In the Speed drop-down menu, leave the setting at or select "10GbaseT" (or "5000baseT" or "2500baseT" if either is the top speed your network connection supports). In the Duplex drop-down menu, select "full-duplex" (not "full duplex, flow-control"). In the MTU drop-down menu, select "Jumbo (9000)" or select "Custom", and then enter "9000" in the box below.

3. When you’ve finished changing the settings, click OK.

4. Back in the main Network window, click Apply after you’ve completed changing the settings.

Note: For large frames to be transmitted intact end to end, every component in the path must support that frame size. Switches, routers, and NICs from one end to the other must all support the same size of jumbo frame transmission for a successful jumbo frame communication session.

European Union regulations require that devices of this type shall not exceed 100W power delivery. For this reason, docks no longer provide, and computers no longer request, precisely 100W power delivery from a USB-C charging device. Tolerances in devices, components, voltage regulators, impedences, cable type and length, etc. could push 100W nominal power over 100W, which would exceed the hard limit of the specification. The mean power requested by computers that need ~100W, and the mean power provided by docks is nominally 96W with a range of 92-100W over a range of conditions. 100W is the maximum power provided under the most demanding conditions.

Hello,

I am sorry that your dock is not working as expected. Unfortunately, it is not possible to connect to multiple displays connected to the dock with an M3 Apple computer. Apple has a support article here on this topic . You will see in the last section of the article there is a section titled "If Your Display Won't Connect." Here it states that "If your display is connected to a hub or dock and you can use it only to mirror your built-in display, connect your display to a port directly on your Mac. "

Thanks,

Will your TB5 product work with my Thunderbolt 3 or Thunderbolt 4 Windows PC?

Whether our Thunderbolt devices work with a Thunderbolt 3/4 Windows PC is dependent on what generation of Thunderbolt chip the computer has and what Firmware version you have. If the computer has Alder Lake, Raptor Lake, or Meteor Lake Thunderbolt 4 chip with an integrated chip, it is fully supported for all Firmware versions. If the Intel Core 7 Processor starts with a 2, then it is second generation and has Thunderbolt integrated.

For computers without an integrated Thunderbolt chip. If the computer has Tiger Lake U, you would need to be on FW version 48.1 and later for full support. If the computer has Tiger Lake H, you would need to be on FW version 31.1 and later for full support. For Alder Lake on Windows 10, you would need to be on FW version 20.1 and later for full support. For Raptor Lake on Windows 10, you would need to be on FW version 20.1 and later for full support. For Alder Lake and Raptor Lake with a Maple Ridge device, you would need to be on FW version 43.3 and later. For Rocket Lake with a Maple Ridge device, and for Thunderbolt 3 Ice Lake, Titan Ridge, Alpine Ridge and Alpine Ridge Low Power, there is no support for a Thunderbolt 5 device.