Sonnet Technologies Limited Hardware Warranty

Sonnet Technologies, Inc. (“Sonnet”) warrants its Sonnet-branded hardware products against defects in materials and workmanship under normal use to the original end-user purchaser for the applicable warranty period, beginning on the original date of purchase (“Warranty Period”).

If a defect in materials or workmanship arises and Sonnet receives a valid warranty claim within the Warranty Period, Sonnet will, at its option:

• Repair the defective product at no charge, using new or refurbished replacement parts;
• Replace the defective product with a new or refurbished model, that provides substantially comparable functionality. Replacement products may differ from the original product in design, specifications, performance, compatibility, or features; or
• Refund the original purchase price of the defective product.

Sonnet may provide new or refurbished user-installable replacement parts and require the purchaser to install them in accordance with instructions provided by Sonnet.

A repaired or replacement product or part, including a user-installable part installed in accordance with Sonnet’s instructions, will be covered for the remainder of the original Warranty Period or thirty (30) days from the date of repair or replacement, whichever is longer.

When a product or part is replaced under warranty, the replacement becomes the purchaser’s property, and the replaced product or part becomes Sonnet’s property. Replacement parts provided under warranty may be used only in the products for which warranty service was authorized.

If Sonnet provides a refund, the purchaser must return the product to Sonnet, and the returned product becomes Sonnet’s property.

Certain Sonnet products may be sold with solid-state drives (SSDs) or other components manufactured by third parties. These components are covered by the applicable manufacturer’s warranty, which may provide a longer warranty period than Sonnet’s Limited Hardware Warranty but is subject to the manufacturer’s terms and conditions, including applicable endurance limits, such as Total Bytes Written (TBW).

Warranty claims for third-party SSDs and other separately warranted components must be submitted directly to the component manufacturer through its warranty service channels, which may include worldwide support. Sonnet does not provide warranty repair or replacement service for these components under its Limited Hardware Warranty, except where required by applicable law.

The presence or installation of a third-party component does not affect warranty coverage for Sonnet-branded hardware, except to the extent that the component causes damage to the Sonnet product.

Nothing in this section limits rights provided by applicable consumer protection laws.

Sonnet does not warrant that operation of its products will be uninterrupted or error-free. Sonnet is not responsible for damage resulting from failure to follow instructions relating to the installation, operation, or use of its products.

This Limited Warranty does not cover:

1. Damage caused by use with non-Sonnet products, including incompatible or defective third-party equipment, accessories, or components;
2. Damage caused by accident, abuse, misuse, negligence, improper handling, flood, fire, earthquake, electrical disturbances, or other external causes;
3. Damage caused by operating the product outside the permitted or intended uses described in Sonnet’s product documentation;
4. Damage caused by service, repairs, upgrades, or modifications performed by anyone other than Sonnet or a Sonnet Authorized Service Provider;
5. Products or parts that have been modified to significantly alter their functionality or capability without Sonnet’s written authorization, where such modification causes or contributes to the defect or damage;
6. Consumable parts, such as batteries, except where failure results from a defect in materials or workmanship;
7. Products with a Sonnet serial number that has been removed, altered, or defaced, or where the serial number cannot be reconciled with the proof of purchase;
8. Damage caused by unauthorized dismantling of a product or removal, modification, or improper reinstallation of a heat sink or other thermal management component covering a controller or other electronic component;
9. Products purchased from unauthorized sellers, including private-party sales and third-party marketplace sellers not authorized by Sonnet, except where otherwise required by applicable law; or
10. Normal wear and tear or cosmetic damage that does not affect product functionality, unless resulting from a defect in materials or workmanship.

Installation or replacement of user-installable components in accordance with Sonnet’s instructions does not, by itself, void this Limited Warranty.

To the extent permitted by applicable law, the warranties and remedies set forth herein are exclusive and in lieu of all other express warranties, remedies, and conditions, whether oral or written.

To the extent permitted by applicable law, any implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the applicable warranty period stated above.

Some countries, states, and provinces do not allow limitations on the duration of implied warranties, so these limitations may not apply to you.

No Sonnet distributor, reseller, agent, or employee is authorized to modify, extend, or add to this Limited Warranty unless expressly authorized in writing by Sonnet.

To the extent permitted by applicable law, Sonnet shall not be liable for special, incidental, indirect, or consequential damages arising from any breach of warranty or condition or under any other legal theory, including, without limitation:

• Loss of use, revenue, actual or anticipated profits, business, business opportunities, anticipated savings, goodwill, or reputation;
• Loss of, damage to, or corruption of data or software;
• Costs of recovering, programming, reproducing, or reinstalling software or data;
• Costs of replacing equipment or property; or
• Losses arising from failure to maintain the confidentiality of data stored on a product.

The foregoing limitations shall not apply to liability for death or personal injury to the extent such liability cannot lawfully be excluded or limited.

Sonnet does not guarantee that warranty service, including repair or replacement, can be performed without loss of data or software.

Sonnet does not warrant compatibility with future versions of operating systems, computer hardware, software, or third-party devices. Changes made by third parties, including operating system updates, may affect product compatibility or functionality. Such incompatibility does not, by itself, constitute a defect in materials or workmanship covered by this Limited Warranty.

For consumers covered by consumer protection laws or regulations in their country of purchase or, where applicable, their country of residence, the benefits provided by this Limited Warranty are in addition to any rights and remedies afforded by those laws and regulations.

Nothing in this Limited Warranty excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded, restricted, or modified.

Some countries, states, and provinces do not permit certain warranty exclusions or limitations of liability. Accordingly, some of the exclusions and limitations above may not apply to you.

This Limited Warranty gives you specific legal rights, and you may have additional rights that vary by country, state, or province.

If your Sonnet product is capable of storing data or software, you should regularly back up all data and software stored on the product or on storage devices connected to it.

Before submitting any product for warranty service, you are responsible for backing up your data, removing confidential or sensitive information where practicable, and disabling passwords or security features that may interfere with service.

Warranty service may require the erasure, replacement, or reformatting of storage media.

To the extent permitted by applicable law, Sonnet and its Authorized Service Providers are not responsible for loss of or damage to data, software, or other information stored on products submitted for warranty service.

Recovery, restoration, and reinstallation of operating systems, applications, and user data are not covered under this Limited Warranty.

To obtain warranty service, contact Sonnet or a Sonnet Authorized Service Provider. A representative will assist in determining whether the product requires service and, if so, provide instructions for obtaining warranty service.

Sonnet may require proof of purchase showing the purchase date and product identification to verify warranty eligibility.

Products must not be returned to Sonnet without prior authorization. If a product must be returned, Sonnet will provide return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.

Warranty service in the United States

For warranty service provided directly by Sonnet in the United States, the purchaser is responsible for shipping the product to Sonnet or its designated service location. Sonnet will pay the cost of shipping a repaired or replacement product to the purchaser at a U.S. address.

The purchaser is responsible for properly packaging the product to prevent damage during shipment.

International warranty service

Outside the United States, warranty service is generally provided through the authorized distributor or reseller from which the product was purchased, or through another service provider designated by Sonnet.

Customers outside the United States should contact their original seller or Sonnet Technical Support for warranty service instructions.

International warranty returns, replacements, and shipping arrangements are coordinated through Sonnet’s distributors and resellers. Sonnet may provide replacement products or parts to its international distributors as part of consolidated shipments, including shipments accompanying subsequent distributor orders.

Sonnet does not ordinarily provide direct international return shipping or pay international shipping charges under this Limited Warranty, except where required by applicable law or expressly authorized by Sonnet.

All warranty service arrangements are subject to applicable consumer protection laws and regulations.

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Sonnet製の新品ハードウェア製品には、ご購入日から2年間の限定保証が適用されます。再生品（リファービッシュ品）には、ご購入日から1年間の限定保証が適用されます。

保証内容および条件については、本書の「Sonnet Technologies Limited Hardware Warranty」をご参照ください。

日本国内での製品保証に関するお問い合わせは、Sonnet正規販売代理店、販売店、または jp.support@sonnettech.com までご連絡ください。